Sky Broadband needs to sort themselves out

[rob1950]

Hello

We have been very loyal to Sky Broadband like a lot of other people have done too.  However, having so many issues with Sky Broadband at the moment.  We have our house hardcabled with ethernet cables, however obviously for some devices still rely on the wifi signal (tablets, phones etc.).  Lately the connection has been really poor, keeps dropping (especially today).  We do have thick walls in our house but should that mean we should have poor internet?  We even have a Sky Booster in the house.

Also, when I use my PS4 for online gaming it is constantly freezing in gameplay and this again is a hardwired connection.

Please Sky sort yourself out!

[Tom-W19]

Hi @rob1950 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147