Sky Broadband hub replacement help

[Amer5]

Hi there,

I’m in a bit of a fix and could really use some help. My Sky Broadband Hub has suddenly stopped working and won’t power on at all. I’ve tried all the troubleshooting steps I could think of, but nothing’s worked.

The situation is made worse because I’m finding it impossible to get through to a human agent via Sky’s usual help channels to explain what’s going on.

Could someone please advise how I can request or order a replacement hub as soon as possible? If there’s a direct number, online form, or specific process for hub replacements, I’d really appreciate the guidance.

Thanks so much in advance.

[caesarome · Accepted solution]

@Amer5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Amer5]

Thanks, still waiting for message option to appear. 

[Jason-]

Hello @Amer5, sorry you've not received your invite to message us yet. I'll get that sent now and we can help get your Hub issue sorted 😊

Thanks, Jason-

[Donna2569]

I have the same issue - how do I contact sky?