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This discussion topic has been answered Discussion topic: Sky Broadband Shield

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This message was authored by: Fgibson808

Message posted on ‎16 Feb 2024 10:36 AM

Sky Broadband Shield

When trying to change my broadband shield settings (turn off safe search) I'm being met with an error message "We're sorry - there's been a problem).

 

is there a way to stop this?

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎16 Feb 2024 11:01 AM

Re: Sky Broadband Shield

Posted by a Superuser, not a Sky employee. Find out more

@Fgibson808 check you are signing in with the Sky id linked to the account. If yout using the My Sky app try the My Sky website or vice versa they both have off days if really stuck give Sky a call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
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What's this?
Superuser
This message was authored by: Chrisee Answer

Message posted on ‎16 Feb 2024 11:01 AM

Re: Sky Broadband Shield

Posted by a Superuser, not a Sky employee. Find out more

@Fgibson808 check you are signing in with the Sky id linked to the account. If yout using the My Sky app try the My Sky website or vice versa they both have off days if really stuck give Sky a call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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