Sky Broadband - Routing Issues Today

[Beanio]

Yep things are coming back online for me now too!

[devnull]

Thanks @Chloe-W22, the affected sites are working for us now. Could you please find out what the root cause of this service issue was?

[CJGARNHAM]

all working here now . Thanks Sky.

Just in time as Grandaughter has arrived and wanted Sleeping Bunnies played 😁  

[Technolav72]

Works 2 factor auth now checked and also working again.  Thank you for fixing.  A root cause update would be good Sky? @Chloe-W22 

[AngelThief]

Just tried one of my echos in my office - working.

Lets hope it lasts.

[Chloe-W22]

Thanks all, the issue is resolved now. Our teams will investigate what went wrong but if there are any further issues let me know 🙂

[Steve22101965]

We have been having same issue as everyone here... I'm notnsaying this is the fix but this worked for us. 

It says the broadband shield is deactivated. We activated and saved. Then deactivated and saved. Waited about 1 hour and everything was working again. 

This is the link to get to the shield, that blocks the the Web pages and acts like a sort of parental lock. 

https://www.sky.com/help/articles/sky-broadband-shield-using

Hope this helps someone else 😀

[Ethereal]

Yesterday evening I gave up and rebooted the Sky router which fixed it for me. Has been okay this most of today as well, but I noticed it still took 9 attempts to open Discovery+ this morning before it would display anything.

[Beanio]

Hi @Chloe-W22 

Wonder if it would be possible to get an update as to what this issue was exactly, what the fix was, some sort of log of the incident please?

[Beanio]

Bump

Still hoping to learn what the issue was exactly...

[Chloe-W22]

Hi @Beanio I'm afraid I don't know what the cause was, all I know is it's resolved 🙂

[TimmyBGood]

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@Beanio wrote:

what this issue was exactly, what the fix was, some sort of log of the incident

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ISPs are, perhaps not surprisingly, traditionally reluctant to make that kind of thing public, and they are under no obligation to do so.