Sky Broadband - Routing Issues Today

[AngelThief]

and this morning it is still not working, all alexa devices not connecting, www.ring.com goes nowhere

[dotpaul]

I noticed the same thing. My initial suspicion was DNS but that all fine. Next steps were routing, again that's all perfectly fine given traffic on 80 is fine too. 

IMO this is pointing at being more of a Ring issue than a Sky one. Traffic is flowing from Sky to Ring/Amazon/AWS yet depending on the type of traffic is suddenly being dropped. 

My workaround has been to move all Ring devices to a separate VLAN which then sends the traffic down a VPN tunnel.  Not really practical for many people. 

[Stop+It+Now]

 All working this morning. 

[devnull]

I'm not sure that I agree with it being Ring's fault, as this issue is affecting more than Ring.com. Other web sites / services are also not available via Sky and NOW broadband, but work fine from other network access providers.

My connectivity to the known affected sites (www.ring.com, www.seafight.com, www.inoreader.com) is still not working from Sky broadband this morning.

[devnull]

Further to this, it's interesting to note that two of the web sites that are known not to work from Sky broadband are taking the same network route (see traceroutes below).

This looks like it could be a network peering / routing issue between Sky and Arelion/Twelve99/AS1299.

% traceroute www.seafight.com
traceroute to web-14.prod.seafight.com (8.209.84.64), 64 hops max, 52 byte packets
1 192.168.7.1 (192.168.7.1) 3.482 ms 2.925 ms 2.540 ms
2 * * *
3 be456.pr2.thlon.isp.sky.com (89.200.132.100) 10.924 ms 8.739 ms 9.181 ms
4 02780f8d.bb.sky.com (2.120.15.141) 8.052 ms 8.285 ms 8.818 ms
5 ldn-bb2-link.ip.twelve99.net (62.115.112.62) 9.382 ms
ldn-bb1-link.ip.twelve99.net (62.115.127.6) 9.074 ms 9.518 ms
6 prs-bb2-link.ip.twelve99.net (62.115.133.239) 15.780 ms 15.733 ms *
7 ffm-bb2-link.ip.twelve99.net (62.115.122.139) 24.580 ms
ffm-bb1-link.ip.twelve99.net (62.115.123.12) 25.499 ms 24.873 ms
8 ffm-b5-link.ip.twelve99.net (62.115.114.91) 25.333 ms 24.295 ms
ffm-b5-link.ip.twelve99.net (62.115.114.89) 25.565 ms
9 * * *

% traceroute www.inoreader.com
traceroute to inoreader.com (92.247.181.40), 64 hops max, 52 byte packets
1 192.168.7.1 (192.168.7.1) 3.045 ms 2.121 ms 2.041 ms
2 * * *
3 be456.pr2.thlon.isp.sky.com (89.200.132.100) 8.544 ms 9.781 ms 8.657 ms
4 02780f8d.bb.sky.com (2.120.15.141) 8.215 ms 7.462 ms 8.077 ms
5 * ldn-bb1-link.ip.twelve99.net (62.115.127.6) 12.822 ms 9.258 ms
6 prs-bb2-link.ip.twelve99.net (62.115.133.239) 16.391 ms 16.360 ms 18.531 ms
7 ffm-bb2-link.ip.twelve99.net (62.115.122.139) 24.730 ms
ffm-bb1-link.ip.twelve99.net (62.115.123.12) 24.022 ms 24.074 ms
8 * * 62.115.137.203 (62.115.137.203) 42.679 ms
9 sfia-b4-link.ip.twelve99.net (62.115.136.123) 51.671 ms 52.211 ms 54.670 ms
10 * 62.115.148.213 54.419 ms 52.159 ms
11 92.247.181.1 (92.247.181.1) 52.302 ms 51.585 ms 49.661 ms
12 92.247.181.40 (92.247.181.40) 50.755 ms !Z 49.897 ms !Z 52.672 ms !Z

[devnull]

Since this sounds like it could be a network routing issue, the common factor as to whether you are affected may be which external IPv4 IP address you have been allocated by Sky. Mine is 94.0.245.x. Can those affected please post their public IP and we'll see if there is any commonality.

If you don't know where to look on your router you can use www.whatsmyip.com.

[ITMike]

Stumbled across this thread and glad to know its not just me!

3 x Echo Dot and 1 x Sonos One not connecting to Alexa services

Using standard Sky Hub.

Restarted the router a couple of times yesterday and again this morning. Also tried running through set up of the Echo devices.

[Beanio]

Rebooted ONT and router this morning. Still can't connect to ring and certain other sites. This is day 2 of issues.

Router: Orbi (no Sky equipment)

IP: 94.5.215.X
Test Sites (all timing out):

www.ring.com

www.inoreader.com

www.seafight.com

[CJGARNHAM]

hi Also having Alexa issues 2 devices failed last night.Many hours of swearing at Alexa who did not respond 😁 Then full resets deregisteringdevices and attempingall sorts of fixes. coincidently a ship tracking Phone App also failed via WIFI. Ok on 4G network!

Smart TV and all other devices are working. Cannot switch between 2.5 and 5G as router is only 2.5!

Hope sky gets a fix soon.

[TheGruff]

I have a ring door bell, 1 Show 8, 1 show 5 and 5 echo dotts all affected. Interstingly my old Alexa mk 1 works. This is the tall first produced one.

Also, they all went off line yesterday early in the morning before I got up. Came back on last night around midnight and are off again this morning.

IP 94.4.253.xxx

No point talking to Sky as you never get more than a "switch it off and on again" level or support. Pretty certain it needs to be third line as already sugested.

Hmmm

[devnull]

This could just be a coincidence, but so far all the public (external) IP addresses of the affected customers quoted in this thread have been from the same network block:

inetnum: 94.4.0.0 - 94.7.255.255
route: 94.0.0.0/12
descr: Sky Broadband
origin: AS5607

[TerLee]

Same issues here on quite a few websites. Definitely only our Sky connection, all works fine on phone data. 

[dotpaul]

Mine is 94.9.97.xxx for what it's worth

[dotcase]

Having similar issues,

Internet is useable, been able to access every site I normally use.

Unable to access my Epic games store account on PC.

Parents can't access their hayday game on iPad and Alexa can't connect to the internet.

I'm sure I'll find other issues as the week goes on.

[Beanio]

Going to make a coffee and then brave a call to support. Figure that I need a record of attempts to contact them for compensation claims.