Sky Broadband Hub - Dead

[TurGe24]

Woke up this morning to my Wife and Kid letting me know the internet is not working.

As you can imagine this is a major issue and a lot of grumpyness 

1. They woke me up from a decent sleep
2. No internet means no netflix or any catch up tv services (the world is gong to end)

So I checked and the hub is completely dead, no lights nothing, not sure if its the hub or the power supply.

Luckily I still have an old Sky Hub which I have managed to re-commision and configure to connect back to my internal network.... Whoop happy faces again.

 Couple of questions really 

1. I guess I am ok to use the old hub as it is working, not sure if this will be detected and disconnected ?
2. Will sky send me a new Sky Broadband Hub ?
3. How do I get one without spending hours  on the phone.

Thanks

Mark

[Highlinder]

@TurGe24  If your Sky broadband Hub has died then give Sky a call and they can arrange for a new one to be sent out for you. Just call and listen through the voice prompts.

[TimmyBGood]

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@TurGe24 wrote:

guess I am ok to use the old hub as it is working, not sure if this will be detected and disconnected ?

You own that Hub, so it's entirely legitimate to use it: there's no detection and disconnection 

Will sky send me a new Sky Broadband Hub ?

Yes, the Broadband Hub model is on loan and swapped out for free as required

How do I get one without spending hours  on the phone.

Unfortunately only by phoning because their script will have a diagnostic pathway to follow 

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[TurGe24]

The inlaw has a tester and its the Power Supply thats gone, 0 voltage coming out of it.

[Highlinder]

@TurGe24Give Sky a call and they can get the new one sent out to you.