Signal quality across the house

[ClickKay]

I have had internet fitted today, unfortunately there is issues with the WiFi signal upstairs in our home, the sound is out of sink to peoples actions and gaming is struggling upstairs - what can we do? We have 14 days cooling off so not sure whether to cancel our contract? 

[TimmyBGood]

@ClickKay 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[ClickKay]

Thank you so much! I'll give them a call today. We have a "puck" upstairs in the main bedroom but couldn't watch tv last night which is frustrating. Thanks again for your detailed response.