Good morning.
I was scheduled to have my new fibre broadband installed this morning.
At approximately 9:15, The service engineer showed up for the installation of my new equipment and fibre cables.
I opened the door and said good morning, The engineer brushed past me and said, now I'll tell you where this is going to go. He didn't introduce himself and walked straight into the house. He walked into my sitting room, over to the corner, moved my hoover then smacked my wall and said this is where it is going. Note, We have recently repainted and filled holes in the walls as well as put up new wallpaper and new furnishings, Where the engineer said he was putting the equipment was in Plain-view and High on the wall. I asked him to put it lower and showed him where the original holes where in the wall from the previous sky installation.
he said no because I need real to work and I'm not working on top of skirting and pipes. Note the hole is behind the curtains and about 4inches above the skirting and pipes.
he said okay and started to walk off, I stopped him and said, well can you use the other hole where the UPS was originally installed which is also behind the curtains and about 12 inches over the skirting and pipes?
he said yes, he could and walked out. I followed him and asked him about removing the old sky cables from down the side of the house. he said, no. We informed him that a previous Engineering team had been at the house and said there was no issue removing the cables as they were already cut, he reply well, they're not here now, I replied what? He then said he needed permission to remove them as it is private property, again smacking the walls with his hands.
I told him he had permission as I am the homeowner and that this was all discussed with the other engineers and they seen no problem with it.
Note: we previously had engineers out, however I wasn't available as I was working and all discussions were made with my wife and the installation was rescheduled for today.
He replied, but I'm here now and need to check and walked off towards his van.
I said, Do you know if you're going to make it so awkward, You can get lost.
he said, What?
(Removed)I didn't want it done. I'll get someone else to do it.
I have been with sky for nine years and have had no previous issues until now.
the Actavo enigneer that showed up this morning should not be working in the public centre. Sky should look for a different contractor.
Moderator note: Removed inappropriate language
