Evening
I am running the broadband service checker in the iOS app.
firstly it says "Your Sky Broadband looks like it has a problem. The speed to your hub could be faster. Let's try some simple steps to improve your speed. I want to test my broadband again"
I then press the "Improve my speed" button, go through all of the checks of the hub, cables etc and it then says "We've found an issue. Our network team will need to investigate it to get you back up and running, But we need some extra details from you first."
I then press the "Escalate to the network team" button and am presented with a form to fill in. The only options presented in the drop down list under "What is your issue" are
Can't receive calls (internet calls and non-internet calls)
Can't call/receive calls from
specific numbers (internet calls and non-internet calls)
Amber Voice Light (internet calls only)
Overhearing (internet calls only)
Noise on the line (internet calls only)
These options are obviously all phone related and my router status summary page says everything is connected - including the phone - so these options are entirely irrelevant to the issue with the connection to my hub.
I have gone through all of this on the phone twice, including once uploading photos of my setup during the call but unfortunately both times the person at the other end seemed unable to grasp what I was telling them, and this did not resolve matters.
WT**bleep** am I supposed to do now?
I want an email adddress where I can send this description of the now TWO issues (the primary one being the poor connection to my hub and the secondary issue with the lack of appropriate service checker help form options), and where I can attach screenshots, and request escalation to networks team with proper meaningful and accurate info about these problems, and request an engineer visit.
Can anyone assist?
