SKY WI-FI STOPPED OUT, ONE LIGHT AT WALL SOCKET IS RED

[Cara51]

I have Sky broadband and often use my laptop online late at night.  In the past 4 wks it's dropped out 3x.  Tonight it's been 20 mins and not coming back on.  I can ONLY use my mobile phone with roaming data, which is expensive.

HELP!

[lettice]

Firstly, have a read of this posting on scheduled broadband maintenance;

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

Also, check there are no current outages in your area;
https://www.sky.com/servicechecker
If not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

If your ONT is displaying a Red Light, have a read of this help article;https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...