26 Feb 2024 02:27 PM
Hi All
Sky stream customer and recently signed up to fibre BB via SIRO from SKY as eventually in my area. I am based in North County Dublin. Only have it 3 weeks and to date its been down for a full day the week before last and again today. Unable to work and when I callled " Its down in your area, and the engineers are working" " should be back in 24 hrs"
Surely this isnt a regular thing is it? Cannot be sustainable. My old provider albeit that powerful done the trick and was never down ( appreciate it wasnt fibre)
Any feedback is appreciated as we're probably going to have to cancel it at this stage. Hoping its really bad timing from our end.
Thanks
26 Feb 2024 02:41 PM - last edited: 26 Feb 2024 02:43 PM
Posted by a Superuser, not a Sky employee. Find out more
@GavinF1 wrote:
My old provider albeit that powerful done the trick and was never down ( appreciate it wasnt fibre)
Any feedback is appreciated as we're probably going to have to cancel it at this stage.
I don't know if the Republic is following the same route as the UK (I suspect it is) but here there's no mechanism to go back to a copper connection once full fibre is in place at an address. Changing provider is possible, but metallic circuits are finally on the way out after more than a century.
27 Feb 2024 01:03 PM
Posted by a Superuser, not a Sky employee. Find out moreIts possible you've just got unlucky with maintenance or faults. FTTP is a newly installed technology for residential premises in the UK & Ireland so will likely be subject to more frequent outages while these installs take place & the infrastructure matures.
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