Internet essentially dead

[Fearnva]

Please help. Really need this back up and running for our baby monitor. Have reset multiple times. Was down to less than 2mb earlier. Has been like this for days now despite multiple resets and restarts.

Stats. 

Router Statistics

System Up Time: 10:03:22

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1238488 1274435 0 920473 1965348 10:01:18 LAN Up 105906698 5163497 0 3619316 159560 10:03:22 WLAN (2.4 GHz) Up 103103453 5510 0 3436116 0 10:01:33 WLAN (5 GHz) Up 107861097 103334689 0 0 0 10:01:32

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Broadband Link Downstream Upstream Connection Speed 79241 kbps 20000 kbps Line Attenuation D1(7.0 dB) , D2(16.0 dB) , D3(25.2 dB) U0(1.9 dB) , U1(11.4 dB) , U2(18.2 dB) Noise Margin 6.3 dB 9.5 dB

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Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

Connection StatusClose

Connection Time10:02:29

Connecting to ServerConnected

NegotiationMER

AuthenticationAUTO

IPv4 Address90.209.234.143

IPv4 Network Mask255.255.252.0

IPv6 Global Address2a02:c7c:d71c:b700::1/64

IPv6 Link Addressfe80::5270:43ff:fe40:e4aa

IPv6 Delegated Prefix2a02:c7c:d71c:b700::/56

[NickP1]

This seems to be a common thread but very worrying for you hopefully Sky will have it fixed urgently.

[Fearnva]

Bump......

[Chrisee]

@Fearnva your stats show that your hub is connected to the street cabinet at 79.2Mb/s down and 20Mb/s up and the connection has been stable for the 10 minutes since the hub was restarted and data appears to be flowing normally.

Speedtests over the ethernet connections should be around 70Mb/s but can well be slower over wifi. So nothing looks to be wrong. It is possible there is an issue at Sky's end the easiest way to check that is to use the connection test in the My Sky app over a mobile connection as that will tell you if there is a known issue. 

If there isnt anything reported and if no devices can connect give Sky a call or post again and myself or one of the froum superusers ca n escalate your post to a Sky tem.

[NickP1]

I've spoken to Sky twice today, suggested unplugging router for 20 mins and to disconnect all my wi fi extenders which I did. When I re-started I had poor wi-fi in my lounge 20 ft from router and no wi-fi in my office 30 ft from router? Phoned again and told to try extenders again or I would hace to pay extra for a Sky super hub? What is the range of a standard Sky router?  I was told they would guarantee the broadband but not the wi-fi (really). Does this sound like a con to get me to pay more for a super hub? I don't understand my very old BT router worked throughout the house without any extenders. I re-connected the extenders and had good wi-fi throughout the house but the internet still keeps dropping. Anyone know what the problem is I just want a reliable internet connection? I'm getting to the point of going back to BT Sky just don't seem to want to help.

[jamesn123]

@NickP1 

The range of the standard Sky hub is lower than BTs offering, hence why BT broadband is often more expensive. 

Sky have two optional extras, Boost & Max. These extras offer additional boosters to increase the coverage in your home. 

As for your internet dropping when you use extenders, this could be for a number of reasons. Can you please post your router stats next time you notice a drop without rebooting your router