Rouvy connection

[MJL50]

I've been using the Rouvy indoor cycling app since November last year, without any problems. However, as of yesterday the rides and ride  preview videos will not work when using broadband (same problem on iPhone app or PC), but the app works fine using mobile data. I understand this issue has been discussed before and would appreciate any help. I got hit by a car a few months ago and I'm only cycling indoors at the moment, so could really do with the app working again.

I have tried uninstalling and reinstalling the app, turning off the router and rebooting, logged out of the app... turned my phone on and off... nothing seems to work other than switching to mobile data (not a long term solution). Also tried switching off Broadband Shield in the MySky app and checked firewall settings in my anti-virus software. No luck.

I'm new on here, and any help would be very much appreciated!

[Bev1143]

"Hi, I'm having the known issue where ROUVY won't connect on my Sky line but works on a mobile hotspot. I've already spoken to support a but the agent didn't know how to disable MAP-T. Can a Superuser or Sky Expert please escalate this for me?".

[JimM1]

@Bev1143 Do it yourself see the link below.

Re: New Customer - VPN issues | Sky Community

[Chrisee]

@Bev1143 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for how escalation works My Post Has Been Escalated – What Happens Next on Sky Community

[Bev1143]

Seems to have corrected itself but thank you for all your help 😊

[Jason-]

Hey @Bev1143, great to see things are working again and fingers crossed it stays that way. If not, then do let us know and we can send you over an invite to discuss this further. 

Have a lovely evening 😊

Thanks, Jason-

[Bev1143]

The problem has came back this evening, are you able to help? 

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Chrisee]

@MJL50 you are not the only person with issues with Rouvy quite why is unclear butI am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See nere for how escalation works My Post Has Been Escalated – What Happens Next on Sky Community

[LauraMac38]

Hi @Chrisee , thanks for escalating this. We’ve sent @MJL50  an invite to chat.

[Ck44]

My rouvy cycling app does not work.  When I try to load a route it says an error has occured?

[Bev1143]

This seems to be intermittent as it worked after a while last night but not working again, can anyone shed any light on this please

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Ch0]

I also have this issue with Sky broadband blocking my access to Rouvy.

The rouvy app loads and I can access my account but the video streaming is blocked. (Rouvy on Apple TV)

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141