Rouvy connection

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Boomerado]

Can you please escalate mine as well. I'm a paying rouvy customer and have events finishing this weekend that I need access to. 

[MJL50]

I'm glad I'm not alone (sort of!), but this is so frustrating...! I've tried turning off the firewall altogether, disabling the Broadband Shield, and tried the software with and without a VPN to try to bypass the problem, but no luck. Everything was working normally until yesterday. I would consider trying Zwift instead, but I like the Rouvy app, plus for all I know the same thing will happen anyway. There has got to be a way around this.

[MarkE1963]

I'm having the same issue and I'm not impressed. We're all paying a subscription for Rouvy and Sky is inadvertently stopping us accessing it. Can this be sorted please? I'm currently using my phone as a hotspot and I shouldn't have to

[Wackattack]

I'm also having this problem.  ROUVY support suggested they were working with Sky to resolve this and to try a VPN in the meantime. Just tried a VPN and it didn't work. Looking for some help from Sky as it seems it's their issue. Cheers! Chris. 

[MarkE1963]

So we're being advised to "look out for the colourful bubble". Does anyone know **bleep** that means? I have only joined this forum because of my ROUVY issue and just want to ride my bike, and have no idea how these threads work, or how to get back to it. It might be easier to go back to Virginmedia 

[MJL50]

Yeah, I tried the VPN thing based on some info from another Sky discussion, and also from Rouvy helpdesk. Then I discovered that "VPNs can cause connection instability, slow speeds, and increased latency, which interfere with Rouvy's ability to stream video". So that was worthwhile then...

[Ptibs]

Everyone seems to be blaming sky, but MyWhoosh works perfectly on my apple tv, Rouvy does not. 

Rouvy have recently had a major software update which seems to have started these problems.

My bet is the enabling of 2k streaming in Rouvy release 4.5.2 has thrown a spanner in the works.

[Alias60]

Hi

I'm also having Rouvy connection problems on Sky Broadband. Frustrating that my broadband is stopping me from using a paid subscription app.

I can access Rouvy using my mobile hot-spot but that used 3gb of my data allowance. 

[MJL50]

I think the "colourful bubble" as they call it is just the chatroom icon in the bottom left. Click on that when it appears, write your question out again and then wait for a response (it will only appear if your case has been escalated to a Sky employee). I'm not holding my breath though... 

[burnabao]

It's don't think it's a Rouvy problem, the exact same hardware/software setup (router, streaming devices) works perfectly on a Plusnet line nextdoor, and was working fine on Sky since the 2k update until the last 48h.  The only variable here is the ISP it seems. 

[MJL50]

I don't want to bash Sky if it's not their fault, but the Rouvy app works fine on mobile data, so I assumed that it was a broadband problem... if I had unlimited data I would just use that until it's resolved.

[DCL75]

Hi, I am the same, used Rouvy for 2 years no problem but this last week has been unusable, not good. Co-incidentally my work Teams connection today kept dropping which I think was my connection. Sort it out Sky before transfer action is taken.

[MJL50]

Hmmm... just installed the Rouvy app on my son's phone to see if it works (android, not Apple), and it seems to work fine. 

[burnabao]

I'm seeing the same connection issues on both PC and Android, FWIW.