Router restarts

[Kevin_C]

Hey. I've got an issue with my router. Using it fine all day and then it will just restart. Seems to do it once a day. Doesn't feel hot, so it's not that. The online tests say everything is fine. Anyone at Sky able to help here?

[Highlinder]

@Kevin_C  Router black or white from Sky?

[Kevin_C]

It's the black one

[Highlinder]

@Kevin_C Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Kevin_C]

 

[Highlinder]

@Kevin_C  Do all of the lights on the router all go out and only leave the power light on. Does this happen at a certain time of the day?

[Kevin_C]

Not at a specific time, it's pretty random.

And yes all the lights go out like it's rebooting.

[Highlinder]

@Kevin_C  Have you had the router for sometime or is it brand new? Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Kevin_C]

I have the Sky Broadband Hub.

Had it for a year.

[Highlinder]

@Kevin_C  If it is re-starting like that everyday I would get it replaced.

[Kevin_C]

Id like to do this.

But trying to get hold of anyone is proving to be a pain.

The page asks me to test the connection, then test WiFi, then if I still have an issue I get directed to this forum.

The chatbot is useless too.

[Highlinder]

@Kevin_C  Just dial 150 on your landline and ignore the questions and you should be put through to a person at the call centre.

[Kevin_C]

I don't have a landline.

[Highlinder · Accepted solution]

@Kevin_C  You can find a number to call at the bottom of the link below under " Need more help "

https://www.sky.com/help/home