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Discussion topic: Router keeps disconnecting

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ChriZb
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This message was authored by ChriZb This message was authored by: ChriZb

Router keeps disconnecting

‎04 Feb 2023 03:44 PM

over the past 6 days my router has been dropping the connection more and more frequently today the connection has dropped 10 times in around 5 hours ive tried calling sky but they seem to be having issues and i cant get through to anyone, router stats below

 

ChriZb_0-1675525470668.png

 

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Highlinder
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Re: Router keeps disconnecting

‎04 Feb 2023 03:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@ChriZbWhen you run the broadband test could you tell us what speed you are supposed to get between and your minimum speed please.

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cookiemonsteruk
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Re: Router keeps disconnecting

‎04 Feb 2023 03:50 PM

Posted by a Superuser, not a Sky employee. Find out more

@ChriZb 

 

Can you run tests on your my sky app or sky.com account and post the info in more about your connection

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ChriZb
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Re: Router keeps disconnecting

‎04 Feb 2023 03:54 PM

This is what it keeps saying when i run the test on the website

 

ChriZb_0-1675526025118.png

 

 

 

 

 

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ChriZb
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Re: Router keeps disconnecting

‎04 Feb 2023 04:01 PM

I ran the test again and this time it told me to book an engineer which is coming on the 8th so hopefully they will fix it thanks for the help 

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Highlinder
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Re: Router keeps disconnecting

‎04 Feb 2023 04:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@ChriZbDo let us know the outcome of that visit please, this helps others if they are a similar situation.

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