Discussion topic: Router drops multiple times daily
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Message posted on 25 Aug 2024 10:21 PM
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Router drops multiple times daily
Good evening,
My router loses connectivity every few minutes. This problem started suddenly around 7 days ago. I have booked an engineer to attend our house to fix the issue, however they won't be here until September and I work from home.
Systems Detailshelp
Manufacturer Sky
Model ER115
Firmware Version 4.13.0704.R
DSL Firmware VersionA2pv6F039m1.d24m
Router Statistics
System Up Time: 00:27:55
PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANDown0000000:00:00LANUp144026019032342408400:27:55WLAN (2.4 GHz)Up412652480003660532944200:25:47WLAN (5 GHz)Up5509213539540266972664600:25:26
Broadband LinkDownstreamUpstreamConnection Speed (Kbps)5499914997Line Attenuation (dB)DS1:17.3 DS2:27.4 DS3:37.7US0:13.5 US1:22.2 US2:36.2Noise Margin (dB)DS1:11.5 DS2:11.4 DS3:11.4US0:6.7 US1:6.7 US2:6.7
Poll Interval:
Seconds (at least 3s):
Set Interval Stop
Router Statistics
System Up Time: 00:33:26
PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANDown0000000:00:00LANUp193658993031808935700:33:26WLAN (2.4 GHz)Up5097732189010594000:31:17WLAN (5 GHz)Up71005044493504338527881200:30:57
Broadband LinkDownstreamUpstreamConnection Speed (Kbps)5499914997Line Attenuation (dB)DS1:17.3 DS2:27.5 DS3:37.8US0:12.9 US1:22.3 US2:36.1Noise Margin (dB)DS1:11.4 DS2:11.4 DS3:11.4US0:6.9 US1:6.9 US2:6.9
Is there something I can do in the meantime to alleviate this? It's impossible to work or stream video without an interuption to the connection evert few minutes.
Thanks
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All Replies
Message posted on 26 Aug 2024 02:18 PM
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Re: Router drops multiple times daily
@GlynnMcCarthy With the short system uptime is this you restarting the router or is it doing this itself?
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Message posted on 26 Aug 2024 02:22 PM
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Re: Router drops multiple times daily
The route automatically reconnects within a minute of so. After a further 5 minutes or so, it disconnects and connects itself again.
Message posted on 26 Aug 2024 03:36 PM
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Re: Router drops multiple times daily
@GlynnMcCarthy Do all of the lights on the router go out or the power to a red LED?
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Message posted on 26 Aug 2024 03:37 PM
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Re: Router drops multiple times daily
Orange flashing light for internet. It's flashing more than not and usually resolves after full restart or if left alone. However, I can't restart every few minutes as I've already lost the will to live
Message posted on 26 Aug 2024 03:39 PM
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Re: Router drops multiple times daily
@GlynnMcCarthy So are you re-starting the router yourself to get it to work?
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Message posted on 26 Aug 2024 03:47 PM
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Re: Router drops multiple times daily
Sometimes but not so often anymore as it drops so often now
Message posted on 26 Aug 2024 04:06 PM
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Re: Router drops multiple times daily
@GlynnMcCarthy What date in September is the engineer due to attend?
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Message posted on 26 Aug 2024 04:47 PM
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Re: Router drops multiple times daily
02/09, sky could come sooner but I couldn't due to work.
Message posted on 26 Aug 2024 05:18 PM
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Re: Router drops multiple times daily
@GlynnMcCarthy Just have to work with it just now if that is when it is booked for. Sounds like an external fault and there is nothing you can do yourself.
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Message posted on 26 Aug 2024 05:34 PM
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Re: Router drops multiple times daily
Cheers thanks for replying
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