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Discussion topic: Router drops multiple times daily

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This message was authored by: GlynnMcCarthy

Router drops multiple times daily

Good evening,

My router loses connectivity every few minutes. This problem started suddenly around 7 days ago. I have booked an engineer to attend our house to fix the issue, however they won't be here until September and I work from home. 

 

Systems Detailshelp

Manufacturer Sky

Model ER115

Firmware Version 4.13.0704.R

DSL Firmware VersionA2pv6F039m1.d24m


Router Statistics

System Up Time: 00:27:55

PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANDown0000000:00:00LANUp144026019032342408400:27:55WLAN (2.4 GHz)Up412652480003660532944200:25:47WLAN (5 GHz)Up5509213539540266972664600:25:26

Broadband LinkDownstreamUpstreamConnection Speed (Kbps)5499914997Line Attenuation (dB)DS1:17.3    DS2:27.4    DS3:37.7US0:13.5    US1:22.2    US2:36.2Noise Margin (dB)DS1:11.5    DS2:11.4    DS3:11.4US0:6.7    US1:6.7    US2:6.7
Poll Interval:

Seconds (at least 3s): 
Set Interval Stop

Router Statistics

System Up Time: 00:33:26

PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANDown0000000:00:00LANUp193658993031808935700:33:26WLAN (2.4 GHz)Up5097732189010594000:31:17WLAN (5 GHz)Up71005044493504338527881200:30:57

Broadband LinkDownstreamUpstreamConnection Speed (Kbps)5499914997Line Attenuation (dB)DS1:17.3    DS2:27.5    DS3:37.8US0:12.9    US1:22.3    US2:36.1Noise Margin (dB)DS1:11.4    DS2:11.4    DS3:11.4US0:6.9    US1:6.9    US2:6.9

 

Is there something I can do in the meantime to alleviate this? It's impossible to work or stream video without an interuption to the connection evert few minutes.

Thanks

 

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This message was authored by: Highlinder

Re: Router drops multiple times daily

Posted by a Superuser, not a Sky employee. Find out more

@GlynnMcCarthy  With the short system uptime is this you restarting the router or is it doing this itself?

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This message was authored by: GlynnMcCarthy

Re: Router drops multiple times daily

The route automatically reconnects within a minute of so. After a further 5 minutes or so, it disconnects and connects itself again.

This message was authored by: Highlinder

Re: Router drops multiple times daily

Posted by a Superuser, not a Sky employee. Find out more

@GlynnMcCarthy  Do all of the lights on the router go out or the power to a red LED?

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This message was authored by: GlynnMcCarthy

Re: Router drops multiple times daily

Orange flashing light for internet. It's flashing more than not and usually resolves after full restart or if left alone. However, I can't restart every few minutes as I've already lost the will to live 

This message was authored by: Highlinder

Re: Router drops multiple times daily

Posted by a Superuser, not a Sky employee. Find out more

@GlynnMcCarthy  So are you re-starting the router yourself to get it to work?

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This message was authored by: GlynnMcCarthy

Re: Router drops multiple times daily

Sometimes but not so often anymore as it drops so often now 

This message was authored by: Highlinder

Re: Router drops multiple times daily

Posted by a Superuser, not a Sky employee. Find out more

@GlynnMcCarthy  What date in September is the engineer due to attend?

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This message was authored by: GlynnMcCarthy

Re: Router drops multiple times daily

02/09, sky could come sooner but I couldn't due to work.

This message was authored by: Highlinder

Re: Router drops multiple times daily

Posted by a Superuser, not a Sky employee. Find out more

@GlynnMcCarthy  Just have to work with it just now if that is when it is booked for. Sounds like an external fault and there is nothing you can do yourself.

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This message was authored by: GlynnMcCarthy

Re: Router drops multiple times daily

Cheers thanks for replying 

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