This discussion topic has been answered Discussion topic: Robot vacum
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Message posted on 07 Apr 2026 09:12 PM
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Trying to connect robot vacuum to the internet via an app but it's not allowing me to connect. It says not compatible with 5mhz but only 2.5mhz on the sky website it says it goes between both but still not letting me use the app on the wifi
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Message posted on 08 Apr 2026 07:40 AM
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@ClRM thecsolution droends on which Sky hubs you have. On the newer white hubs simply go into the hub's advanced settings in the Product Options section of the app. Navigate to Diszble WiFi and temporarily turn off the 5GHz band then once the hub restarts connect your vaccum once connected go back and turn the 5GHz bznd back on.
The instructions for the black hubsxare here Split Sky WiFi bands
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 08 Apr 2026 07:40 AM
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@ClRM thecsolution droends on which Sky hubs you have. On the newer white hubs simply go into the hub's advanced settings in the Product Options section of the app. Navigate to Diszble WiFi and temporarily turn off the 5GHz band then once the hub restarts connect your vaccum once connected go back and turn the 5GHz bznd back on.
The instructions for the black hubsxare here Split Sky WiFi bands
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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