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This message was authored by: ClRM

Robot vacum

Trying to connect robot vacuum to the internet via an app but it's not allowing me to connect. It says not compatible with 5mhz  but only 2.5mhz on the sky website it says it goes between both but still not letting me use the app on the wifi


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This message was authored by: Chrisee Answer

Re: Robot vacum

Posted by a Superuser, not a Sky employee. Find out more

@ClRM thecsolution droends on which Sky hubs you have. On the newer white hubs simply go into the hub's advanced settings in the Product Options section of the app. Navigate to Diszble WiFi and temporarily turn off the 5GHz band then once the hub restarts connect your vaccum once connected go back and turn the 5GHz bznd back on. 

The instructions for the black hubsxare here Split Sky WiFi bands

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee Answer

Re: Robot vacum

Posted by a Superuser, not a Sky employee. Find out more

@ClRM thecsolution droends on which Sky hubs you have. On the newer white hubs simply go into the hub's advanced settings in the Product Options section of the app. Navigate to Diszble WiFi and temporarily turn off the 5GHz band then once the hub restarts connect your vaccum once connected go back and turn the 5GHz bznd back on. 

The instructions for the black hubsxare here Split Sky WiFi bands

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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