Ring camera

[Marjorie5]

I have had a ring doorbell for 2 years and it works without any problems, we have now fitted an outside camera, for the first few hours it worked well, but it's now not getting the WiFi signal, I can't move the hub any closer as it's got to be near the telephone line.

would a booster help get a signal to the camera? I'm on the fastest broadband available in my area, so we can't have fibre, we are on Superfast.

any suggestions please? 

[jamesn123]

@Marjorie5 

Does the camera work if you move it back closer? Its just worth making sure that the issue is definitely range

[Marjorie5]

Yes it was working when we put it up, and when I move it closer it works.

when I move it back outside it says very poor WiFi or no WiFi connection?

thank you 

[Marjorie5]

@jamesn123 

Yes, it works when I move it closer, and it was working when I first put it outside, although it did say the WiFi was very weak

[jamesn123]

@Marjorie5 

Yeah sounds like you need a booster then.

If you have Sky boost or Sky Max you could request one from Sky. Otherwise you could also look at 3rd party extenders

[Marjorie5]

@jamesn123 

Thank you for your help, I think I'd have to pay extra for sky boost?

im on a pretty tight budget, is there any you could suggest?

can other brands still work with sky?

Im not very technical 

[jamesn123]

@Marjorie5 

Yes boost is around £5 a month. 

If you put 'WiFi extender' into an Amazon search for example you'll get a good load of results that gives you options.

[Marjorie5]

@jamesn123 

Thank you for your help

[Marjorie5]

I have spoken to sky and all they can offer is Sky Max ? Looking on here a lot of people seem to have issues with the new white hub? And it's another £6.50 a month.

I only want to get the outside camera working, I'm not at all technical, we live in a bungalow and have had children firing catapults at the window. We have sky Q, a doorbell camera and 2 iPhones all work fine, but not the camera? It says very poor WiFi? 

we are both elderly and would love to find a simple way to extend the WiFi to the camera on the front of the building? 
I have searched Amazon, but how do I know what is compatible with Sky?

[jamesn123]

@Marjorie5 

Yeah I wouldn't get Sky Max. 

If Sky wont offer you broadband boost then you could technically source a Sky booster from Amazon/eBay although I shouldnt really be saying that because the kit on there is Sky owned & the sellers should not be re-selling it. At the same time if Sky wont physically let you buy a booster from them then I don't see why not. 

[JimM1]

@Marjorie5 Also, these work very well, easy to setup and you can return it back if you have issue's.

We dont want to propose as hopefully you understand. Take a look search amazon n300 and look at 850RE. Does not like the link post.

[jamesn123]

A wireless 'N' device like the TP-Link N300 extender will do more worse than good on the rest of the network. I would not recommend it.