07 Jan 2024 06:48 PM
Hi, I have recently cancelled my Sky broadband contract, but I am keeping my Sky Q subscriptions. The letter and packaging I have been sent to return the unwanted equipment refer to a Sky Q hub and not the Sky broadband router. Should I just ignore this and send the router back anyway or do you need to send me the correct letter and packaging?
07 Jan 2024 06:59 PM
Posted by a Superuser, not a Sky employee. Find out more
Just send back the sky router also known as the sky q hub to differentiate it from sky q tv box
07 Jan 2024 06:59 PM
Posted by a Superuser, not a Sky employee. Find out more
Just send back the sky router also known as the sky q hub to differentiate it from sky q tv box
07 Jan 2024 07:08 PM
Thanks, I was slightly confused as the box asks for a remote control to be sent back as well.
07 Jan 2024 07:11 PM
Posted by a Superuser, not a Sky employee. Find out more
Just a standard letter i hope . Best ring sky to make sure they have cancelled the correct service
07 Jan 2024 07:39 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen you send it back @AndyF63 make sure you get and keep proof of posting.
23 Aug 2024 03:14 PM
Hi,
I have recently cancelled our broadband and telepone with you, do I want the old router returned to you?
23 Aug 2024 03:16 PM
Posted by a Superuser, not a Sky employee. Find out more
What sky router do you have and for how long?
23 Aug 2024 03:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kernow65 wrote:
I have recently cancelled our broadband and telepone with you, do I want the old router returned to you?
Depends which one it is. If Sky want it back they should send return packaging near the end of your 14 day notice period.
23 Aug 2024 03:18 PM
It says Model SR203.
23 Aug 2024 03:20 PM
Posted by a Superuser, not a Sky employee. Find out more
That will need to be returned but wait until sky contact you
01 Oct 2024 11:34 AM
10 Dec 2024 06:22 PM
Hi,
I've cancelled Sky broadband too, and haven't had a request to send the router back. Do I need to return it? It's old, so presume not?
Thanks!
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