Returning broadband router

[AndyF63]

Hi, I have recently cancelled my Sky broadband contract, but I am keeping my Sky Q subscriptions. The letter and packaging I have been sent to return the unwanted equipment refer to a Sky Q hub and not the Sky broadband router. Should I just ignore this and send the router back anyway or do you need to send me the correct letter and packaging?

[cookiemonsteruk · Accepted solution]

@AndyF63 

Just send back the sky router also known as the sky q hub to differentiate it from sky q tv box

[AndyF63]

Thanks, I was slightly confused as the box asks for a remote control to be sent back as well. 

[cookiemonsteruk]

@AndyF63 

Just a standard letter i hope . Best ring sky to make sure they have cancelled the correct service

[caesarome]

When you send it back @AndyF63 make sure you get and keep proof of posting.

[Kernow65]

Hi,

I have recently cancelled our broadband and telepone with you, do I want the old router returned to you?

[cookiemonsteruk]

@Kernow65 

What sky router do you have and for how long?

[Daniel0210]

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@Kernow65 wrote:
I have recently cancelled our broadband and telepone with you, do I want the old router returned to you?

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@Kernow65 

Depends which one it is. If Sky want it back they should send return packaging near the end of your 14 day notice period. 

[Kernow65]

It says Model SR203.

[cookiemonsteruk]

@Kernow65 

That will need to be returned but wait until sky contact you

[Kimono1]

Hi, I've cancelled my Sky Q and my broadband. I received the request to return my Sky Q box and accessories, and Sky have confirmed receiving the return. However, I haven't received a request to return the router. I'm not sure if this is because it's an old router. The router model is ER115. I can't find answers anywhere else as to why I haven't received the request to return the router yet. Hoping you can help as I don't want to be charged for not returning the router. What should I do? Do I just return it anyway in my own packaging?

[he1en]

Hi,

I've cancelled Sky broadband too, and haven't had a request to send the router back. Do I need to return it? It's old, so presume not?

Thanks!