Returning Sky Q Hub

[TSK87]

Hello, I have moved out of England and before leaving I posted the Broadband router and the TV equipment with cables and remote back to the sky. Sky have emailed me that they have not received the eqipment and they will deduct the charges in 20 days. I do have the receipt of the post and pictures of the package but I am not able to find an email address to contact sky regarding the same, as I live in another country now, therefore won't be able to call them as the call charges are almost equal to the penalty charge. Therefore, I would be grateful if somebody can guide me on how I can resolve this issue with sky or may be an email address will do as well. Many thanks.

[cookiemonsteruk]

@TSK87 

If you wish we can escalate this to sky to save you the hassle

[cookiemonsteruk]

@TSK87 

P.S. i have to wait 10minutes after your post to escalate 

[TSK87]

Yes please, any help will be much appreciated. Thank you very much for reaponding.

[cookiemonsteruk]

@TSK87 

Please remain logged onto this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for a red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[cookiemonsteruk · Accepted solution]

@TSK87 

Check for the chat bubble now 👍