Return E

[Mclaughlin68]

I have had repeated messages about returning the router which I have done via the return box and posted through the Post office .. I have the Ticket for the return post if this is required for proof.. 

[cookiemonsteruk]

@Mclaughlin68 

Can you post the proof of delivery here then we can escalate to sky

[Daniel0210]

@Mclaughlin68 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Mclaughlin68]

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[Daniel0210]

@Mclaughlin68 

You need to give the relevant information on the chat that I presume you're engaging in. 

[Lisa-P1987]

We are still looking to help you @Mclaughlin68. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Lisa-P1987]

We are still looking to help you @Mclaughlin68  . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks