Discussion topic: The green internet is not on, but the broadband checker is telling me that I have broadband.

This message was authored by: Mike30b · ‎23 May 2023

The green internet is not on, I have run the broadband checker, but the broadband checker is telling me that I have broadband. However, we still have no Internet.

What can I do?

This message was authored by: Anonymous · ‎23 May 2023

@Mike30b wrote:
The green internet is not on, I have run the broadband checker, but the broadband checker is telling me that I have broadband. However, we still have no Internet.

What can I do?

Call Sky?

This message was authored by: Laing1 · ‎23 May 2023

@Mike30b wrote:

The green internet is not on, I have run the broadband checker, but the broadband checker is telling me that I have broadband. However, we still have no Internet.

What can I do?

@Mike30b try run the broadband test below

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: The green internet is not on, but the broadband checker is telling me that I have broadband.

The green internet is not on, but the broadband checker is telling me that I have broadband.

All Replies

Re: The green internet is not on, but the broadband checker is telling me that I have broadband.

Re: The green internet is not on, but the broadband checker is telling me that I have broadband.

Was this discussion not helpful?

Search Sky Community

Start a new discussion