Return Address - Sky Broadband Equipment

[smalex123]

Hi - can anyone here tell me what the address is to return broadband equipment?

I have recently moved to a new supplier, and used the Sky returns packaging to return my router. Sky are saying that they haven't received it though, and  I'm trying to find the receipt from the post office to prove I posted it, but I can't seem to find the address that it was sent to in order to match up with the receipt!

Any help from anyone would be much appreciated!

Thanks, Alex.

[jamesn123 · Accepted solution]

Hi @smalex123 

You can find it here

https://www.sky.com/help/articles/return-tv-broadband

[Anonymous]

did you find the address, i am in the same boat!

[smalex123]

Unfortunately not - couldn't find my postage receipt either, so can't prove that I did ineed send the equipment back. Sky have now charged me £30 - very disappointing, and frustrating having followed the returns process 😞

[Kirsyy30]

Did anyone find the address? I'm in the same boat 

[Highlinder]

You can find the information required to return equipment to Sky in the link below.

https://www.sky.com/help/articles/return-tv-broadband 

[tuhinaIRL]

That link is of no use, has a link to anpost but for creating the return label we need a reference id. So the question being asked here is how to get that reference id?

[tuhinaIRL]

I have used my account number as the refernce id. And I was bale to print the label. Hope this was the correct reference id.

[Highlinder]

https://www.sky.com/help/articles/return-tv-broadband-roi 

[SAMIECO]

I'm having this issue, posted back and now keep getting texts telling me to return it. Searching for the receipt, not sure if this is it, Unit12, CV10.... 7RL, Really can't afford to get charged when I know I've posted it back. Does that look familiar please? 

[Highlinder]

@SAMIECOIf it has a tracking number on it you can check with Sky by calling them to check the tracking number.

[Leajd]

Yes that's the correct postcode, you've just helped me out as I had two receipts one for o2 and one for Sky and was unsure which postcode was for which but my sky one has the postcode of CV10..... on it.

Hope thats helped you too!

[M+Ch]

Yes I have a tracked post proof thank goodness they were charging me £165 

its CV it won't let me post the full postcode maybe because they don't want you to find it 

[john+mckeever]

Address:
Siskin Parkway West, Coventry, Coventry, Warwickshire , United Kingdom

Website:

Categories:
Electronic   Establishment

You will have to find postcode for this address

[Chrisee]

@M+Ch the reason the forum wont allow you to post full postal addresses, email addreses and phone numbers is nothing to do with hiding where Sky are it is to stop,people posting their personal details on an open internet forum.

Sky use contractors for handling returns and therefore the address can simply be changed by amending the details the carriers like the Post Office hold. If you follow the instructions here you do not need any addresses and should be given proof of posting which Sky will normall accept where the kit cannot be traced.