Can anyone please this is now a constant recurring issue with my Sky tv and broadband yet again we s

[Mark2081]

Hi 

Can anyone help please, this is a recurring issue, once again we have a message saying no internet, the system ( after a reboot ) says we are connected to the router but again the screen goes to No internet connection I have tried checking this through the sky app and it says everything is working, this is not the case and the town nearby has at least 30-40 people complaining of the same issue plus getting hold of someone at Sky is impossible, this is very frustrating and just about the last straw do sky think we are all happy to pay money for a service when one of their devices says something is wrong and the other says it is OK 

[Tom-W19]

Hi @Mark2081 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Mark2081 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.