Red light on sky hub

[Sammybby93]

Can someone please help. I have tried everything to connect the sky hub and customer service dosnt go through to a real person to discuss the issues. the red light just keeps coming on as soon as it is reconnected.

[Chrisee]

@Sammybby93 see this page for what the red light means see https://www.sky.com/help/articles/hub-lights-explained-start and what to do. If calling Sky stay on the line tell the bot you need to report a technical fault.

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sammybby93]

I have managed to get in touch with the sky customer service team to arrange a engineer to come out.

Thank you.

[Lisa-P1987]

Thanks for updating us, I will close the invite for now 🙂