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Discussion topic: Red PON light

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This message was authored by Gladrags2225 This message was authored by: Gladrags2225

Red PON light

New installation of full fibre broadband today. Worked for one hour. Then solid red PON light on Openreach box and no broadband. All sky checks say everything is fine. Please help.


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Gladrags2225
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This message was authored by Gladrags2225 This message was authored by: Gladrags2225 Answer

Re: Red PON light

Red PON light means there is a break in the optical fibre cable.

 

In my case, in the outside grey box, the splice between the internal and external fibre optic cables had separated and hence the problem. Was a 5 minute fix for the open reach engineer. Tho he did need a specialist splicing machine.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Red PON light

Posted by a Superuser, not a Sky employee. Find out more

@Gladrags2225  Are you just running the service checker or are you clicking also on the broadband button to run a updated test?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Gladrags2225
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This message was authored by Gladrags2225 This message was authored by: Gladrags2225

Re: Red PON light

Thanks Highlinder

 

spoken to sky, and apparently red PON light is an Openreach issue. Fingers crossed they'll fix it tomorrow with an engineer visit.

Gladrags2225
Topic Author
This message was authored by Gladrags2225 This message was authored by: Gladrags2225 Answer

Re: Red PON light

Red PON light means there is a break in the optical fibre cable.

 

In my case, in the outside grey box, the splice between the internal and external fibre optic cables had separated and hence the problem. Was a 5 minute fix for the open reach engineer. Tho he did need a specialist splicing machine.

This message was authored by Speccy140810 This message was authored by: Speccy140810

Re: Red PON light

Hi how do I report the Pon light? Is it through sky or openreach?

Gladrags2225
Topic Author
This message was authored by Gladrags2225 This message was authored by: Gladrags2225

Re: Red PON light

I reported a technical problem thru sky. Engineer came next day. Phoned sky, not sure which number.

This message was authored by Primescape This message was authored by: Primescape

Re: Red PON light

Brand new service should have gone active yesterday but red light on router despite rebooting etc. Sky said they checked the line before we proceeded with the contract. My own check says all is well but it obviously isn't. You refer to two checks. What are they and what's the difference please?

This message was authored by Chrisee This message was authored by: Chrisee

Re: Red PON light

Posted by a Superuser, not a Sky employee. Find out more

@Primescape if you have full fibre then check the ONT  unit on the wall this thread discusses the issue with a LOS red light on that which means the fibre network is nit working. This can happen after an ibstall if the weld done by thecengineer with the external fibre cable fails. Call Sky are report the issue. 

Red light in the hub also indicates the hub has lost connection again unless the service checker in the My Sky app run over a mobile connection reports that Sky arexaware of the fault call them to report it.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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