Red light on sky hub max

[Sammybby93]

Does anyone know why the red light on my sky hub won't change? I have tried everything and it always just goes red.

[Chrisee]

@Sammybby93 a red light on the Sky Max hub indicates loss of connection. Using a mobile connection log into the My Sky app and go to the service checker which will tell you if Skt are aware of an issue affecting uour line if it doesnt call Sky and report it.

For future reference see https://www.sky.com/help/articles/hub-lights-explained-start

[Sammybby93]

It says everything is OK on the app so going to have to give them a ring tomorrow. Thank you.