Sky Internet Speed So Bad It's Unusable

[bbabba]

I have a low speed of 7mbs and the phone and internet cuts out all the time.  I would like to discuss this with somebody but when I call I just get referred to the connection test which I have done several times and it always shows the same download speed.  We will have to switch to a cable company if we can't get any help with this.

[jamesn123]

Hi @bbabba 

If you want help from the forum then please post your router stats

If you wish to just speak to someone then dial 150 from your landline or use the 03 number at the bottom of https://www.sky.com/help under 'Need more help' from your mobile.