This discussion topic has been answered Discussion topic: Purple cable not plugged in?
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Message posted on 06 May 2026 10:30 AM
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Hello, we recently had Sky superfast internet fitted, there is a purple cable in the router but it wasn't plugged into the new white box that open reach installed, should it be plugged in? Thank you 🙂
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Message posted on 06 May 2026 10:41 AM
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If the 'new white box' has LEDs on it then it links to the Sky Hub over ethernet and the other cable isn't required.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 06 May 2026 10:41 AM
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If the 'new white box' has LEDs on it then it links to the Sky Hub over ethernet and the other cable isn't required.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 10 May 2026 12:31 AM
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Re: Purple cable not plugged in?
Thank you so much for your help 🙂
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