Problems with my connection

[PattyPancake]

Every day I lose internet connection and find this unacceptable. I'm disabled and have to make an extra very difficult journey up and downstairs to reset the router.

This is unacceptable, Sky and if this service is not immediately improved I will have to find another provider who can give me better service for the enormous amount I am paying every month to Sky.

Sort this out asap, Sky.

Thank you,

[content removed]

Moderator note: subject of thread updated to better reflect the conversation

Moderator note: personally identifiable information removed

[GD1]

@PattyPancake  You are not addressing Sky via the forum, we are all customers here.  Nothing will happen in response to  apost from an unlinked account.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[PattyPancake]

I thought I was addressing Sky......it wasn't clear that I was transferring to this forum.

I did try to delete but find it impossible.

What an horrendous website trying to find help for my problem! Yuk!

[mae-3]

@PattyPancake 

There are quite a few experts that hang around the community forum and can usually offer excellent help. 😀