0

Discussion topic: Printer not linking to modem wirelessly

Reply
Avatar for Graeme62
Level 1 icon
What's this?
This message was authored by: Graeme62

Message posted on ‎22 Aug 2024 06:50 PM

Printer not linking to modem wirelessly

I have a HP Envy 5530 printer, with every other wifi provider I have had the printer links wirelessly to modem with no issues. Since I changed to Sky broadband my printer rarely finds and links to the modem. I have tried everything there is but still have the same issue.
Report post
Post 1 of 6
543 Views
0 Likes
Reply
Reply

All Replies

Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎22 Aug 2024 06:57 PM

Re: Printer not linking to modem wirelessly

Posted by a Superuser, not a Sky employee. Find out more

@Graeme62  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 6
534 Views
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎22 Aug 2024 06:57 PM

Re: Printer not linking to modem wirelessly

Posted by a Superuser, not a Sky employee. Find out more

@Graeme62  Are your 2.4Ghz & 5Ghz wifi bands split as some printers struggle with a combined wifi signal

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 6
533 Views
0 Likes
Reply
Avatar for Graeme62
Level 1 icon
What's this?
Topic Author
This message was authored by: Graeme62

Message posted on ‎23 Aug 2024 09:10 AM

Re: Printer not linking to modem wirelessly

Black modem @Highlinder
Report post
Post 4 of 6
500 Views
0 Likes
Reply
Avatar for Graeme62
Level 1 icon
What's this?
Topic Author
This message was authored by: Graeme62

Message posted on ‎23 Aug 2024 09:13 AM

Re: Printer not linking to modem wirelessly

@GD1 not sure re split, will try to find out
Report post
Post 5 of 6
497 Views
0 Likes
Reply
Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎23 Aug 2024 10:06 AM

Re: Printer not linking to modem wirelessly

Posted by a Superuser, not a Sky employee. Find out more

@Graeme62  If you want to try the splitting the information is in the link below. This can be reversed if it does not work.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 6 of 6
494 Views
Reply
Reply