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Discussion topic: Printer not linking to modem wirelessly

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Message posted on ‎22 Aug 2024 06:50 PM

Printer not linking to modem wirelessly

I have a HP Envy 5530 printer, with every other wifi provider I have had the printer links wirelessly to modem with no issues. Since I changed to Sky broadband my printer rarely finds and links to the modem. I have tried everything there is but still have the same issue.
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Avatar for Highlinder
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Message posted on ‎22 Aug 2024 06:57 PM

Re: Printer not linking to modem wirelessly

Posted by a Superuser, not a Sky employee. Find out more

@Graeme62  black or white router from Sky?

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Message posted on ‎22 Aug 2024 06:57 PM

Re: Printer not linking to modem wirelessly

Posted by a Superuser, not a Sky employee. Find out more

@Graeme62  Are your 2.4Ghz & 5Ghz wifi bands split as some printers struggle with a combined wifi signal

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Graeme62

Message posted on ‎23 Aug 2024 09:10 AM

Re: Printer not linking to modem wirelessly

Black modem @Highlinder
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Message posted on ‎23 Aug 2024 09:13 AM

Re: Printer not linking to modem wirelessly

@GD1 not sure re split, will try to find out
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This message was authored by: Highlinder

Message posted on ‎23 Aug 2024 10:06 AM

Re: Printer not linking to modem wirelessly

Posted by a Superuser, not a Sky employee. Find out more

@Graeme62  If you want to try the splitting the information is in the link below. This can be reversed if it does not work.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

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