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Discussion topic: Powercut

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This message was authored by: Powercut-GU21

Message posted on ‎28 Sep 2025 07:17 PM

Powercut

Since two power cuts in GU21 postcode area can't restart sky broadband router showing red light ?

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎28 Sep 2025 07:32 PM

Re: Powercut

@Powercut-GU21 Run the service checker to see if any known area faults, may take a little time for those to show in the app if just a recent outage.

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

 

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This message was authored by: Chrisee

Message posted on ‎29 Sep 2025 08:02 AM

Re: Powercut

Posted by a Superuser, not a Sky employee. Find out more

@Powercut-GU21 power cuts are frequently combined with a powercsurge which can damage electronic equipment like Sky hubs. If the hub still wont connect call Sky so they can sort the issue out.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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