Poor connection

[CT-63]

Hello 

Since I moved from Virgin to Sky I have continual drop outs on my various devices such as Amazon Alexa and the like. The connection feels very poor and inconsistent (and therefore disappointing.)

We can't even easily open e-mails most mornings.

My private signal tracker says poor connection but Skys says good connection.

I feel doubtful as the reality is I can't get things to consistently work now. Reluctantly I am thinking of leaving Sky Broadband as its not working well for me.

Is there any suggestions on how to improve before I do?

[jamesn123]

Hi @CT-63 

Please post your router stats

[CT-63]

Hello James

Upload 14.8Mbps Download 16Mbps

Is that what you mean? 

Thanks...

[jamesn123]

Hi @CT-63 

No sorry I forgot to post the link with instructions on how to obtain the stats I am referring to.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...