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Discussion topic: Landline and broadband down

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This message was authored by: Lozzajimmy

Message posted on ‎19 Mar 2024 05:46 PM

Landline and broadband down

Both my landline and broadband went down 20 minutes ago.

 

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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎19 Mar 2024 05:52 PM

Re: Landline and broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Lozzajimmy 

Have you run the line test in the My Sky app?

Were there any changes to your setup locally? Any cables been damaged from your phone socket/ONT?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Lozzajimmy

Message posted on ‎19 Mar 2024 05:54 PM

Re: Landline and broadband down

I was working and it just went dead. Nothing moved or changed.  I tired to call and landline also dead 

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This message was authored by: Lozzajimmy

Message posted on ‎19 Mar 2024 05:55 PM

Re: Landline and broadband down

I tried the test and it says all is ok but it's not lol 

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This message was authored by: Daniel0210

Message posted on ‎19 Mar 2024 05:56 PM

Re: Landline and broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Lozzajimmy 

Your similar thread on the Sky Talk board has been removed as you have this one. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: jamesn123

Message posted on ‎19 Mar 2024 05:58 PM

Re: Landline and broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Lozzajimmy 

Okay so you either need to call Sky using your mobile to report the fault or we can escalate your post on the forum to chat with an advisor. However the chat is not instant they may have finished work for the day by now so I would recommend calling to get your fault logged quicker.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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