@Lucy1234567 wrote:
Phones keep dropping off the phone off wifi and using data instead at times. Wifi doesn't at all reach bedroom furthest away in the house
Read through these two help pages at least which may save you a call or chat. There is also a paid extra that may be needed (or your own mesh system).
https://www.sky.com/help/articles/broadband-tips-when-working-from-home
https://www.sky.com/help/articles/broadband-diagnostic-start
https://www.sky.com/broadband/wifi-max
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
