Poor WiFi signal

[Freedom2938]

Trying to contact sky to report an issue with WiFi but impossible to do so other than through this forum. Sky need to improve the clarity of its customer services contact methods.
We have had issues with our WiFi for weeks. The connection has only ever been strong in the one room the hub is in. Every other room in the house experiences poor connection and drops out regularly but the last few weeks this has been happening daily and is preventing us from being able to work from home or use our devices anywhere other than the room the hub is in. This is despite me upgrading to the newer hub and installing (and paying for this). If we run a “test” the connection improves for the test but then drops out for any other device we try to connect. This is not the promise made by sky in terms of connection. Our house is not large, the hub is out in the open and not near anything such as a phone and we've followed all other online service. It's getting to the point where we're considering cancelling our sky broadband and asking for a refund for the poor service received and not meeting the standards you claim to, unless this is resolved urgently. 

[TimmyBGood]

@Freedom2938 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[Freedom2938]

Thank you for replying to me. That sounds a lot like mis-selling the product and not clear to those of us less technical but sounds as though getting a booster might be worth a shot so appreciate you mentioning that. I'm struggling to find a number for sky to call them. Do you know what this is or where I could find it? Thanks again 

[TimmyBGood]

@Freedom2938 

The number should be at the end of the online help pathways: we cannot post it here.

I'd imagine Sky are confident their advertising will withstand scrutiny, but personally I dislike the chosen naming: what's actually 'guaranteed' is a small refund.

[Freedom2938]

Thank you 🙂

[blamesmith2010]

Mine too I have been having this problem for months every time I leave the room where my hub is my phone switches over to 4g I'm using all my data without realising this was happening it's rediciculous the ammount if money I pay each month for a service that isn't even working properly is getting beyond a joke now I do feel your pain 😩

[Freedom2938]

Sorry you're having the same issue. Some advice above in this thread which I'm going to follow and contact them for a booster. Hope you have some luck sorting it as well. 

[Freedom2938]

Sorry you're having the same issue. Some advice above in this thread which I'm going to follow and contact them for a booster. Hope you have some luck sorting it as well.