Discussion topic: Poor WiFi signal
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Poor WiFi signal
16 Nov 2024 03:25 PM
Trying to contact sky to report an issue with WiFi but impossible to do so other than through this forum. Sky need to improve the clarity of its customer services contact methods.
We have had issues with our WiFi for weeks. The connection has only ever been strong in the one room the hub is in. Every other room in the house experiences poor connection and drops out regularly but the last few weeks this has been happening daily and is preventing us from being able to work from home or use our devices anywhere other than the room the hub is in. This is despite me upgrading to the newer hub and installing (and paying for this). If we run a “test” the connection improves for the test but then drops out for any other device we try to connect. This is not the promise made by sky in terms of connection. Our house is not large, the hub is out in the open and not near anything such as a phone and we've followed all other online service. It's getting to the point where we're considering cancelling our sky broadband and asking for a refund for the poor service received and not meeting the standards you claim to, unless this is resolved urgently.