Poor Sky Wifi signal

[Gunasekaran]

I am a new Sky customer and i have master socket from Openreach placed inside EB room in entrance of the house and the house is of around 1000 Sq ft over all. Internet speed is good near the Modem and having stable WIFI connectivity. But in living area aound 15 ft Long from modem, the wifi connection is instable and gets disconnects frequently. Since Master socket is placed inside EB room, i have to keep the room closed for safety purpose. Not sure how to fix this issue. I never had these issues with BT which i was using for almost 3 years. 

[Tom-W19 · Accepted solution]

Hi @Gunasekaran 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Gunasekaran]

Hi @Tom-W19 , 

it has been more than a week I raised this issue and I am yet to get any solution from any one from sky

[jamesn123]

@Gunasekaran 

Did you chat with Sky in the private chat window?

[Gunasekaran]

Yes but no solution provided 

[BevH61]

Mine is exactly the same thinking if going back to BT 

[WendyRose23]

Wish I hadn't changed from BT broadband, signal is poor! 

[Natkwak23]

I'm having exactly the same problem. Switched from BT on the 25th of this month and WiFi stability and speed has been really poor since the switch. My wife works from home and finds meetings via Teams we're not possible.

[Olivesaregreen]

I'm having the same problem - WiFi and broadband work really well in the same room as the router, but is really poor elsewhere in my flat. It's not a big flat, but often it can't even find the WiFi (especially on phones) in other rooms. I don't know how to resolve this, as it seems much harder to get in touch with someone at Sky compared to when I was with BT? Do I need to raise a new discussion to have it escalated 

[Dawn+m1]

My bt phone connection is in a downstairs room, I rent and it's always been in that room, my sky fleas is In a different room as this is the main living space, I've recently upgraded my Wi-Fi  it it's constantly witching loading channels or there is pictures but then no sound and it freezes, so annoying when your trying to watch something. It's doing this constantly, I've checked my Wi-Fi and it said it had poor signal then changed to ok when clearly it's not ok. Suggestions please on what to do as then last sky WiFi box seems to work better than this new one and I wouldn't even say that one was without its faults too. 

[Steve352]

I have poor signal on the right hand side of my house, particularly upstairs, I can't move my router from where it is do I need a booster ?

[Dawn+m1]

I've paid to move my bt socket into the main living room. I have a booster too for upstairs but it's so intermittent still,.

it's annoying when paying so much to sky and can't get a decent signal and no response from sky on this matter. I am actually thinking of switching broadband to someone else. 

[TimmyBGood]

@Steve352 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[Dawn+m1]

I have the pod which I got with sky "all home" set up,  they were supposed to refund me previously under the wall to wall guarantee but they never did, I'd be making multiple claims at this rate but they only pay once which doesn't inspire confidence in the product. 
thankyou for your reply. 

[TimmyBGood]

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@Dawn+m1 wrote:

they only pay once which doesn't inspire confidence in the product. 

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No ISP actually 'guarantees' either WiFi coverage or broadband delivery because ultimately they don't control either the local wireless environment or the Openreach circuit delivering internet to an address.

What's 'guaranteed' is a small refund and the option to exit the contract early without penalty.