Pathetic broadband speed

[CarlH281161]

Unable to watch football on Amazon prime through a fire stick on the TV because the picture is constantly buffering. The same issue applies when watching films etc.

I'm supposed to have broadband boost but it is completely crap.

I never had this issue with a BT broadband router.

I regret moving over to sky, roll on the end of my contract.

[cookiemonsteruk]

@CarlH281161 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[CarlH281161]

I would like to have provided my stats but the link just stalled and went nowhere.

I've just tested my broadband speed using fing and the download speed was 2.95mbps.

Even the ping test took 600 ms, where the average with BT was less than 12.

[HFC52]

Spoiler

Spoiler

Yup had the same problem watching Arsenal v Man City. Surely Sky can provide a better service.

[Tom-W19]

Hi CarlH281161

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987 · Accepted solution]

Update - Spoken to CarlH281161, after plenty of troubleshooting, we have booked a wifi engineer. 🙂