Updated broadband

[Dathai47]

Hello I recently updated my broadband to sky broadband ultra fast and since then i cannot re connect my Arlo doorbell. I says it needs 2.4 ghz but i beleive my broadband is 5ghz. Any help very welcome 🙂 

[cookiemonsteruk · Accepted solution]

@Dathai47 

Seperate the wifi as below so you have 2 ssids and allocate the doorbell to the 2.4hz wifi

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[TimmyBGood]

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@Dathai47 wrote:

 I recently updated my broadband to sky broadband ultra fast  

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As @cookiemonsteruk indicates, the Sky Broadband Hub supplied for use with Ultrafast connections broadcasts the same network name (SSID) on both 2.4Ghz and 5Ghz: your broadband itself is neither of those.