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Discussion topic: Patchy broadband connection

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This message was authored by: Kingram

Message posted on ‎15 Mar 2024 03:57 PM

Patchy broadband connection

I have been experiencing patchy broadband connection all week. 
I can't do video calls, the signal keeps dropping out, slow page loading, online forms are impossible as they keep having to reload.  
I have tested the signal and connection and it says it is fine but it isn't consistent. 
any thoughts? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎15 Mar 2024 04:15 PM

Re: Patchy broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@Kingram  Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Highlinder

Message posted on ‎15 Mar 2024 05:05 PM

Re: Patchy broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@Kingram Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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