Password for the settings

[Highlinder]

@Tony_73  Is there any chance you could try another browser to discount any issues with the details you are inputing.

[Tony_73]

i have just installed firefox and no change 

[Highlinder]

@Tony_73  When you are doing a router reset and holding the button for 10 seconds does the power light on the from start flashing at all?

[Tony_73]

yes and loss of network for around 5 mins while it all resets 

[Highlinder]

@Tony_73 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Tony_73]

much appreciated 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Darrenwright]

We can not connect the WiFi to my wife's new phone, so therefore no email, no Facebook, can you help solve this issue.