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This discussion topic has been answered Discussion topic: Parcel reception

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This message was authored by: The+Carnoys

Parcel reception

I have cancelled my Sky as I moved to another provider. On my last day of contract Sky will send me a labelled packaging to send back my router and booster. Unfortunately I will not be at home but abroad for over a month. When you send the labelled box for return, can you let the courier know that if there is nobody at home, they must deliver to my neighbour, Sam, at #38. Thank you.

otherwise, can you send for a delivery after the 2nd of September?


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This message was authored by: SKY1992bf Answer

Re: Parcel reception

Posted by a Superuser, not a Sky employee. Find out more

@The+Carnoys  for your information this is primarily a customer helps customer forum not sky support but we can say 

 

sky won't deliver to your neighbour or dispatch on a specific date 

 

all you can do is return the equipment on your return using any packaging you have or call sky to request more packaging 

 

make sure you obtain and keep indefinitely proof of postage as this will be required to claim back non return fees should they be applied 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: Parcel reception

Posted by a Superuser, not a Sky employee. Find out more

@The+Carnoys  for your information this is primarily a customer helps customer forum not sky support but we can say 

 

sky won't deliver to your neighbour or dispatch on a specific date 

 

all you can do is return the equipment on your return using any packaging you have or call sky to request more packaging 

 

make sure you obtain and keep indefinitely proof of postage as this will be required to claim back non return fees should they be applied 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

This message was authored by: AndyJ2

Re: Parcel reception

This is not helpful 

This message was authored by: Daniel0210

Re: Parcel reception

Posted by a Superuser, not a Sky employee. Find out more

@AndyJ2 wrote:

This is not helpful 


@AndyJ2 

What isn't helpful? The post marked as the answer is just that… the answer to the OPs question submitted last year. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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