This discussion topic has been answered Discussion topic: Parcel reception
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Message posted on 16 Jul 2024 09:17 PM
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I have cancelled my Sky as I moved to another provider. On my last day of contract Sky will send me a labelled packaging to send back my router and booster. Unfortunately I will not be at home but abroad for over a month. When you send the labelled box for return, can you let the courier know that if there is nobody at home, they must deliver to my neighbour, Sam, at #38. Thank you.
otherwise, can you send for a delivery after the 2nd of September?
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Message posted on 16 Jul 2024 09:24 PM
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@The+Carnoys for your information this is primarily a customer helps customer forum not sky support but we can say
sky won't deliver to your neighbour or dispatch on a specific date
all you can do is return the equipment on your return using any packaging you have or call sky to request more packaging
make sure you obtain and keep indefinitely proof of postage as this will be required to claim back non return fees should they be applied
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Message posted on 16 Jul 2024 09:24 PM
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@The+Carnoys for your information this is primarily a customer helps customer forum not sky support but we can say
sky won't deliver to your neighbour or dispatch on a specific date
all you can do is return the equipment on your return using any packaging you have or call sky to request more packaging
make sure you obtain and keep indefinitely proof of postage as this will be required to claim back non return fees should they be applied
Message posted on 13 Oct 2025 12:15 PM
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Re: Parcel reception
This is not helpful
Message posted on 13 Oct 2025 12:20 PM
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Re: Parcel reception
@AndyJ2 wrote:
This is not helpful
What isn't helpful? The post marked as the answer is just that… the answer to the OPs question submitted last year.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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