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Discussion topic: Sky Max Pod problems

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This message was authored by: Kd104

Sky Max Pod problems

I have had Sky Full Fibre broadband for about a month now.

 

I requested a Sky Max Pod almost immediately due to poor signal in most of the house. It worked for about 2 weeks then disconnected and never reconnected. Support team sent a replacement.

 

This replacement has been working about a week and I've had 300mbps pretty much throughout the house [except garage which may require an engineer visit]. It has suddenly started acting up for no apparent reason. My speeds have halved throughout the house and looking at the Service Checker, I can see it is struggling.

 

"Your device is connected to your broadband, but it might have been inactive for a while. But if your device is active and you think there's an issue, get more help with your WiFi."

 

It was fine before, it is in a good location and there is no indication on the pod. There's no reason it should be inactive as half the devices in the house are using it.

 

Kd104_0-1759347448073.png

 

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