PS4 FIFA22 losing connection

[Paulectro]

I've switched ot SKy broadband from BT. Ever sinceI keep getting my brioadband disconnecting in the middle of games. Particularly with FIFA22 and SuperMegaBaseball 3 when playing online against others. It si now becomming infuriating! I never had this issue before I switched provider!!!!! Please help if oyu can anyone. Thank You

[jamesn123]

Hi @Paulectro 

Is your console connected via WiFi or ethernet?

Could you also please post your router stats

[Paulectro]

WiFi. Router stats?

[jamesn123]

@Paulectro 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Comoncarp18]

I'm not playing any game and I keep losing connection over a dozen times today

[jamesn123]

@Comoncarp18 

Please post your router stats

[Paulectro]

Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):8958

Line Rate - Downstream (Kbps):58400

IPv6 Loopback Address[content removed]

---

Broadband Porthelp

MAC Address[content removed]

IPv4 Address[content removed]

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address[content removed]

IPv4 Domain Name Server[content removed]

Gateway IPv6 Address[content removed]

IPv6 Domain Name Server 

IPv6 Global Address[content removed]

IPv6 Link Local Addressf[content removed]

IPv6 Delegated Prefix[content removed]

---

LAN Porthelp

MAC Address8[content removed]

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULA[content removed]

IPv6 Global Address[content removed]

IPv6 Link Local Address[content removed]

DHCPv6On

---

WiFi Porthelp

Name (SSID) [content removed]

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

Moderator note: personally identifiable information removed

[Paulectro]

sorry for long delay on response!

[Highlinder]

@PaulectroThat is not your router stats, you need to follow the steps right to the end.