POV light red

[Lizbeaglemum]

Fibre installed today at 9 am today, worked while engineer was here, but the pov light on the ONT is red, have tried all the fix it guides on sky but still not working. Can anyone help? Thanks

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lizbeaglemum]

Morning

A BT engineer came this morning and fixed it, the contractor hired to install hadn't done it properly, all fixed now which is great but I will be charged a £15 weekend call out fee by Sky, going to urge them not to charge me this fee, hopefully they will waive it

Thanks for responding to my post

liz