Poor Wifi despite 'Health Check' saying all is fine

[JoeDerz]

Wifi service is poor, intermittent, devices keep disconnecting. It has been an issue for a few days and is getting worse - now effecting my ability to work at home. Despite this the Sky Broadband 'Health Check' says all is fine, so don't know what to do. Can't get through to a human on the phone. 

[Tom-W19]

Hi @JoeDerz 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.