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Discussion topic: Outage

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Avatar for Angela1951
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This message was authored by: Angela1951

Message posted on ‎27 Oct 2025 07:48 PM

Outage

Four days now no internet, keep bing told there's an outrage at the local exchange, even the shops round the corner are stuck, o one is telling us how long we can expect to wait till we are connected. Bad way to go sky.

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎27 Oct 2025 07:52 PM

Re: Outage

Posted by a Superuser, not a Sky employee. Find out more

@Angela1951  Your post has been moved to the correct board for Broadband related queries as Sky Go  (where you posted) is a PC/Mobile app.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎27 Oct 2025 07:52 PM

Re: Outage

Posted by a Superuser, not a Sky employee. Find out more

@Angela1951 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎27 Oct 2025 08:01 PM

Re: Outage

Posted by a Superuser, not a Sky employee. Find out more

@Angela1951 

It will be Openreach that will be tasked to fix this outage but sadly they don't usually work weekends so does anything show here for you:

 

https://www.sky.com/help/servicestatus/your-services/broadband

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